We have updated our Privacy Policy to comply with the new GDPR. By continuing to use our site, you acknowledge that you understand and accept our Privacy Policy.
Neville UK PLC ("We") are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
We take your privacy and data protection very seriously, and we want to make sure that you know what data we collect and how we use the data.
This Privacy Policy sets out how and purposes for which any personal data that you provide to us through the Nevilles website (currently at nevilleuk.com) (the 'Site') will be processed in order to deliver various services available through the Site as described therein.
Who should read this Privacy Policy?
This Privacy Policy is relevant for anyone visiting our website, using our services, products or otherwise interacting with us.
What is personal data?
Personal data is all kind of information directly or indirectly identifying a physical person being alive. This means for example: name, address, phone number but also log data and encrypted data and other types of electronic ID's (e.g. IP-addresses) is personal data in the event they can be connected to a physical person being alive may be personal data.
What is processing of personal data?
Processing of personal data is every action that is taken in relation to personal data, irrespective of if it is done in an automated way or not. Examples of common processing actions is collection, registration, organization, structuring, storing, adaptation, transfer and deletion.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
How will we not use the information about you?
We will never use your personal data for any other purposes than those listed in this Privacy Policy, unless we collect your written consent or inform you prior to initiating any processing for new purposes or a purpose that is compatible with the purpose for which we collected the personal data, all in accordance with applicable laws and regulations.
What we will not do with your personal data:
- We will not share personal data with third parties for them to use for their own marketing purposes without ensuring that there is a lawful ground to do so
- We will not sell your personal data to third parties
What about automated decision making?
Currently,Nevilles does not carry out any such processing that is defined as solely automated decision making, including profiling, under the General Data Protection Regulation (“GDPR”) that has “legal effects” or otherwise similarly significantly affect you.
How long do we store your personal data?
We will not process personal data for a longer period than is necessary for fulfilling the purpose of such processing, as set out in this Privacy Policy. We only retain your personal data to ensure compliance with our legal and regulatory requirements. Your personal data will be anonymized or deleted once it is no longer relevant for the purposes for which it was collected. This means that we as an example will only keep your data for as long as necessary for the performance of a contract and as required by applicable laws.
Your privacy rights (what say do you have in how we process your data)?
You have rights and they are important to us! We might be the ones in the driver's seat on the processing of your personal data when you use our websites or services. But that does not mean that you can't do anything about it.
Generally, we believe you have the right to have your data processed only in accordance with your expectations. But you also have rights laid down by applicable law. Below you can read more about your rights, in the order we believe might be most relevant for you.
The rights we believe are most relevant for you
- You have the right to be informed about details on the processing of your personal data
- You have the right to receive a copy of the personal data we process about you. ** You can receive this data by reaching out to us **
- You have the right to correct the personal data we process about you if you see that it is inaccurate
- You have the right to object to our processing of your personal data
Please note that there are exceptions to the rights below, so access may be denied, for example where we are legally prevented from making a disclosure.
Transparency:
You have the right to be informed about how we are using your data. If you think we are doing something with your information that we have not told you about in this Privacy Notice, you can object to this and you can always contact us if you have any further questions.
Right of access
You have the right to access the personal data that we hold about you. In this respect, you may receive a copy of the personal data that we hold about you. For any further or additional copies, we reserve the right to charge a reasonable fee based on our administrative costs. To exercise this right, please contact us as set out below. Please also note, that all of the personal data that we process about you is available and visible for you in your Nevilles Account.
This right means that you have a right to:
- receive a confirmation about what personal data that we process about you
- get access to your personal data, and
- receive such supplementary information (which corresponds to the information that is provided in this Privacy Policy).
Right to rectification
We ensure that inaccurate or incomplete Personal Data is erased or rectified. You have the right to rectification of inaccurate or incomplete personal data that we hold about you.
Data portability
You can ask us to provide you, or a third party (if possible), with some of the personal data we hold about you in a structured, commonly used, electronic form, so that it can be easily transferred.
Right to erasure of your personal data (“Right to be forgotten”)
On all communication we send you there will be unsubscribe options. However, you can always send us an email at customersupport@nevilleuk.com with the word unsubscribe in the subject line requesting we remove all your details from our records.
To close your account, please make your request by emailing us. Please note: we cannot delete your personal information except by also deleting your user account.
Restriction:
You can ask us to restrict the personal data we use about you where you have asked for it to be erased or where you have objected to our use of it.
Appeal:
If you are not satisfied with the way that we may have dealt with your personal data, please let us know and we will try and resolve your concerns. If you are not satisfied with the outcome, you can make a formal complaint through our website.
Do we transfer your data outside the EEA?
No, we do not transfer personal data out of the EEA.
Information about children:
Our Sites are not suitable for children under the age of 18 years, so if you are under 18 we ask that you do not use our Sites or give us your personal information (if you are a young technology savvy individual, please direct your nearest responsible adult to use the Sites for you!). If you are under 18 years, you can browse the Sites but will need the supervision of a parent or guardian, but you cannot become a registered user yet. It is the responsibility of parents or guardians to monitor their children's use of our Sites.
Personal data required to use the service
These information are required by the system should you choose to register.
- Full name (To help address users properly)
- Email address (Email is used as the username for login due to its uniqueness)
- Gender (To help display appropriate avatar - male or female)
- Mobile Telephone number (if available, for verbal correspondence to user request)
- A password (Security measure to ensure adequate privacy and prevent unauthorized access)
- Age Group (To help ensure users are 18 years and above)
How Do You Access and Correct Your Information?
If you would like to review and change your personal information, you may do so by:
- Signing in to your account and update your information by navigating to the “Update Profile” page and selecting the “Account Information” section on the Website; or
- Sending us an email at accounts@nevilleuk.com
A user may update their data at any time via the website, this includes requesting that their data be deleted. Deleted records will immediately cease to be visible/available and will subsequently be removed from our database as soon as we have no further need for the data (usually within a month from the delete request date). If we are requested to retain data by relevant authorities, then data will be held on the system until we are permitted to remove it.
Non-personal identification Data we collect about your use of the website
Our webservers generate log files every time a page is accessed. This information is used by us to examine how our systems are performing and the level of service we are providing, the data is aggregated and does not identify any individual.
These information includes:
- The Internet Protocol (IP) address of the computer or mobile device that requested the page
- The name of page/s or URL accessed
- The page elements or functionalities that were requested
- Any error messages that maybe encountered
Do Not Track Disclosure
Do Not Track ("DNT") is a privacy preference that users can set in certain web browsers to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. However, your Internet Protocol (IP) will be captured once you start browsing through our Website resources. We are not able to recognize or respond to browser-initiated DNT signals, as the internet industry is still working to determine what DNT means, how to comply with DNT, and how to create a common approach to responding to DNT.
How we use collected information
We may collect and use Users personal information for the following purposes:
- To Establish your account and provide customer services
- Information provided helps us respond to customer requests and support needs more efficiently
- To personalize user experience and we may use feedback you provide to improve the products and services
- To run a promotion, contest, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them
- Investigate, prevent, or take action regarding unlawful activities, including potential threats such as unthorised access attempts.
We respect your personal data. We never have and we never will sell it to third parties.
We may use the email address provided when requesting a quote or contact enquiries, to send information and updates pertaining to their enquiry or order. It may also be used to respond to questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, et cetera. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Data Security: How we protect data
We have implemented measures to help secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure or destruction of personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. All information you provide to us is stored on our secure servers behind firewalls or cloud storage provided by a third party hosting company. Any payment transactions will be encrypted during transition.
The safety and security of your information also depends on you. Where we have given or you have chosen a password for access to certain parts of our Website or Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. And, we urge you to be careful about giving out information in public areas of the Website like Pray Together, comments sections or message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or Application. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. We do NOT sell, trade, or rent user personal data, except if we are required to share with relevant authorities such as (The Police), Governmental Agencies.
The Customer's Responsibility for the Account at www.nevilleuk.com
The customer should always log out of any account when finishing a session, to ensure that others cannot access the customer's private personal information. The customer should take this precaution even if the customer is not using a public computer at a library, an internet cafe or the like.
Links to Other Websites / Third Party Links and Services
The Services may contain links to third-party websites, applications and services, including social media services, as well as embedded images or other third-party content and features. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. We are not responsible for the content, features, security or practices of any third parties. Links to other website that may be found on Nevilles Website does not imply that Neville UK PLC has examined, endorsed, or makes any representations about third parties or their websites, applications or services. The information you choose to provide to or that is collected by these third parties is not covered by our Privacy Policy.
Users may find advertising or other content on our Site that link to third party sites. Please note that, we do not control the content or links that appear on these external sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other websites, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Changes to Our Privacy Policy
This policy may change from time to time. Your continued use of this Website and Application after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. The date the privacy policy was last revised is identified at the top of the page.
If we make material changes to how we treat our users' personal information, we will notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website or Application home page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this privacy policy to check for any changes. If we update this Privacy Policy, we will post the revised version here and, by continuing to use the Site, you will be deemed to have accepted these changes, so please check this Privacy Policy regularly.
How will we contact you, if need be?
We may contact you by phone or email, but If you prefer a particular contact means over another; then please just let us know.
Inquiries and Complaints?
To ask questions or comment about this privacy policy and our privacy practices, contact our Customer Service Manager or if you are unhappy with how we have handled your information, or have further questions on the processing of your personal data, contact our Office via 01322 443143 or email at customersupport@nevilleuk.com
Our Privacy Officer is accountable for the privacy practices of Neville UK PLC. If you have a complaint about our collection, use, management or disclosure of personal information, please contact our Privacy Officer at customersupport@nevilleuk.com
Other User rights
In addition to being able to access and amend your Account information as described above, each individual has a legal right to ask us not to process his/her personal data for direct marketing; or, where the processing of such personal data is causing unwarranted damage or distress; or, if you are aware that personal data we hold is inaccurate or no longer relevant.
In addition to the above, individuals have certain rights under applicable law to receive information about the personal data we hold on them from time to time. Any access request may be subject to a small fee to meet our costs. We may also need to ask for further information to verify identity of the individual making such a request before we can respond.
If you wish to exercise these rights or have other questions about how we process your personal data, please contact us by email to customersupport@nevilleuk.com
We are glad that you have read our website privacy policy to the end, because it is important to know these details, so that you will understand how your personal information is used and how to best manage options available to you.