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Established in 1965, Nevilles has been a trusted provider of premium tableware and light catering equipment to the hospitality industry. As a family owned and managed business, Nevilles have built a reputation for excellence, reliability, and innovation in serving the needs of hotels, restaurants, caterers, and more.
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Developing Strong Relationships
At Nevilles, we firmly believe that developing and nurturing our customer relationships benefits everyone.
Through our dedicated staff and the exceptional GenWare product range, we are committed to supporting the growth and progress of our customers while creating a positive business experience.
We understand the importance of not only delivering quality, fit-for-purpose products but also providing a unique and personal customer service experience.
With a wealth of industry experience, our sales team focus heavily on building and maintaining our customers trust through our world-class customer listening processes.
Our aim is to continuously improve and consistently go the extra mile for our customers.
Precise Operations
Orders received by Nevilles are promptly managed by our Customer Support team and swiftly processed through our warehouse for immediate packing and dispatch. Our warehouse staff, fully trained and guided by a meticulous operational system, ensure seamless logistics, aided by the latest IT technology.
Same Day Dispatch
At Nevilles, we recognise the paramount importance of timely product delivery. With our industry-leading availability of our entire product range, we meet high demand seamlessly. Our commitment to on-time delivery is unwavering. Manual orders received before 4pm and web orders processed before 5pm within Mainland UK (please refer to our Delivery Information page for full details for all other regions and countries) qualify for same-day dispatch, with 95% of orders being received the next day.
Our New Product Development programme launches over 400 products a year, spanning both front and back of house. These are split between four launches a year, with each launch supported by a main brochure or new product supplement. Every launch is supported by a wealth of lifestyle photography, which is supplied to our distributors for their marketing material.
Our innovative new product development, enables our customers to successfully grow and to support our end users to become trend setters on the high street.
Quality Assured
The GenWare product range is sourced from trusted suppliers from across the globe. We have a dedicated team based in Hong Kong who oversee the procurement of our products at source and deal with manufacturers to ensure the continuous quality of the GenWare product range.
In addition to this, in the UK, Nevilles employs a dedicated Quality Assurance team, who continuously test and measure the quality of our stock. All product deliveries are checked and approved for sale, with ongoing stock checking and batch verification. Any items that fail to meet our expectations, or fail whilst in use by our
ISO Certification